Because our products are food items, we cannot accept returns or exchanges for reasons of personal preference or change of mind. This policy helps us protect the safety and quality of our products.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, spoiled, or incorrect, please contact us within 7 days of delivery at enjoyfruitrolls@gmail.com.
Please include:
• Your order number
• A description of the problem
• Clear photographs of the product and its packaging
After reviewing your request, we may offer a replacement or a full or partial refund, as appropriate. You will not be required to return a damaged or defective food product.
REFUNDS
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
SHIPPING COSTS
If an item is damaged, defective, spoiled, or incorrect, there is no return shipping charge. Original shipping charges are otherwise non-refundable.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at enjoyfruitrolls@gmail.com. We cannot guarantee cancellation after an order has been processed or shipped.
CONTACT US
EnjoyFruitRolls
Joyka LLC
5725 Kearny Villa Road, Suite H
San Diego, CA 92123
Email: enjoyfruitrolls@gmail.com
